Privacy Policy

This Privacy Policy explains how UGC Closer (“UGC Closer,” “we,” “us,” or “our”) handles personal information when you visit our website, create an account, use our creator tools, publish a media kit, or purchase a subscription.

It does not govern a brand, social network, payment recipient, or other third party you interact with outside our service. Their privacy practices apply to information you give them directly.

Depending on how you use the service, we collect:

• Account information: name, email address, authentication information, onboarding answers, account settings, monthly income goal, subscription tier, trial window, and account status. If you choose Google sign-in, Google provides the account information needed to authenticate you.
• Creator profile information: display name, biography, niches, platforms, social handles, creator stage, rates, contact email, headshot, work samples, and public media-kit preferences.
• Content you submit: prompts, brand messages, screenshots, deal details, compensation terms, payment entries, usage-right records, expense records, receipt links, scripts, Video Editing Notes, pitches, generated responses, brands, invoices and invoice line items, imported CSV records, optional creator business billing details (including a business tax ID when you choose to add one), feedback, optional testimonials and publication consent, and related notes.
• Public and third-party business information: brand names, websites, categories, publicly listed business contact methods, creator opportunity details, application links, and source or verification links used to maintain the Brand Discovery directory.
• Usage and technical information: feature activity, generation counts, daily return activity, timestamps, device/browser information, IP address, session data, privacy-preserving page-view analytics, and diagnostic records needed to secure and operate the service. For UGC Academy, this includes the current lesson screen, completion state, assessment attempts and best scores, completion method, and related timestamps so you can resume across devices. We do not store free-text Academy answers or measure invasive time-on-screen activity.
• Billing information: plan, subscription, payment status, renewal and cancellation status, cancellation-survey responses, and transaction identifiers. Stripe processes card and bank-payment details; we do not store full payment-card numbers.
• Communications: information you send when requesting help, reporting a problem, or otherwise contacting us.

Please avoid submitting sensitive personal information that is not necessary to use a feature. Do not enter Social Security numbers, personal identity numbers, financial account credentials, medical records, or another person's confidential data. If an invoice requires a tax identifier, use only the appropriate business tax identifier.

We use personal information to:

• provide, personalize, maintain, and improve the service;
• authenticate users and protect accounts;
• generate requested pitches, replies, analyses, scripts, and rate guidance;
• maintain and improve the Brand Discovery directory and its source information;
• store creator profiles, work samples, brands, deals, compensation, payments, invoices, expenses, usage-right records, and generations;
• save UGC Academy progress, restore your place, and evaluate course effectiveness using limited progress records;
• process subscriptions, measure signup and renewal performance, enforce plan limits, and provide billing support;
• respond to feedback and display a testimonial only when the creator has provided publication consent;
• detect fraud, abuse, security incidents, and violations of our Terms;
• communicate about the service, policy changes, and account issues;
• comply with law and establish, exercise, or defend legal claims; and
• create aggregated or de-identified insights that do not reasonably identify you.

When you request an AI feature, the text, image, and relevant creator-profile context needed for that request may be sent to our AI service provider, currently OpenAI, to generate the response. Do not upload content you lack the right to process or share.

Video Editing Notes in this version works from text you provide, such as scripts, shot lists, rough-cut notes, and brand requirements. AI outputs and risk scores are automated estimates. We may store inputs and outputs in your account so you can revisit them, measure usage, troubleshoot failures, and improve the product. You can request deletion as described below.

A media kit is private until you choose to publish it. When published, its public link may display the profile fields, rates, contact email, headshot, social links, and work samples you selected. Anyone with the link can view and share that material.

Media uploaded for a published portfolio is served through public storage and may remain reachable from a previously shared direct file URL even after you remove it from the page. Do not publish confidential work, unreleased campaign assets, personal documents, or media you are not authorized to share.

We disclose information only as reasonably necessary to:

• Service providers: Supabase for authentication, database, and file storage; Google when you choose Google sign-in; OpenAI for requested AI processing; Stripe for payments; Vercel for hosting and privacy-preserving analytics; and security and infrastructure providers used to operate the site.
• Your direction: publish a media kit or consented testimonial, open a social link, send an email, or otherwise complete an action you request.
• Directory users: display public brand and opportunity information, including a publicly listed business contact method when one is part of a vetted directory record.
• Our staff: authorized personnel may access account data, including content you generate, to provide support, operate and improve the service, prevent abuse, and keep the platform safe.
• Legal and safety purposes: comply with valid legal process, protect rights and safety, investigate fraud, or enforce our agreements.
• Business transfers: support a financing, merger, acquisition, reorganization, or sale, subject to appropriate safeguards.

We do not sell personal information for money. We do not currently share personal information for cross-context behavioral advertising.

We use essential cookies and browser storage to maintain your authenticated session, keep you signed in between visits, remember preferences such as light or dark mode, remember dismissed prompts and recap state, prevent abuse, and keep the service functioning. Blocking essential storage may prevent login or other features from working.

When you begin filling out an AI tool without submitting it, named text and select fields may be saved in your browser for up to 30 days so you can continue later. These unfinished drafts stay on that device, are isolated by signed-in account, and are not uploaded to UGC Closer until you submit the form. File uploads, screenshots, and non-user-entered hidden fields are excluded. You can clear locally saved drafts from Settings at any time.

We do not currently use cookies for cross-context behavioral advertising. We use Vercel Web Analytics for aggregated page-view measurement; according to Vercel, this service does not use cookies and does not associate analytics with a named account. Separately, authenticated in-app activity records help us understand whether features are being used and support the account. We do not currently display a cookie-consent banner because current browser storage is limited to essential account functionality, preferences, local workflow state, and privacy-preserving measurement. If we later add non-essential analytics, advertising technology, or other tools that require consent, we will update this policy and provide the controls required by applicable law.

We retain account and creator content while your account is active and as reasonably necessary to provide the service. After account closure or a valid deletion request, we delete or de-identify information unless retention is needed for billing, fraud prevention, security, legal obligations, dispute resolution, or backup integrity.

Backup copies and logs may persist for a limited period before being overwritten. Public links, cached copies, and material independently saved by others may remain outside our control.

You can update most profile information in Settings, unpublish your media kit, remove portfolio items, download a JSON copy of your account data, submit an authenticated deletion request, and manage a Stripe subscription through the billing portal. You may also request access, correction, deletion, or a portable copy of your personal information by emailing support@ugccloser.com.

Depending on where you live, you may have additional rights to know, correct, delete, restrict or object to processing, withdraw consent, or appeal a denied request. We may need to verify your identity. Authorized agents must provide proof of authority. We will not discriminate against you for exercising a privacy right.

A brand representative or other person may also ask us to correct or remove a publicly listed business contact or opportunity record by emailing support@ugccloser.com and identifying the record and source at issue.

Our service providers may process information in the United States and other countries where privacy laws may differ. Where required, we rely on contractual and other recognized transfer safeguards.

For users in the EEA, United Kingdom, or similar jurisdictions, our legal bases may include performing our contract with you, our legitimate interests in operating and securing the service, compliance with legal obligations, and consent where required. You may complain to your local data-protection authority.

We use administrative, technical, and organizational measures designed to protect information. No system is completely secure, and we cannot guarantee absolute security. Use a unique password, protect your device, and promptly tell us if you believe your account has been compromised.

The service is not directed to children under 13, and paid accounts are intended for users who can legally enter a contract. We do not knowingly collect personal information from children under 13. Contact us if you believe a child submitted information so we can investigate and delete it where appropriate.

We may update this policy as the service or law changes. We will post the new effective date and provide additional notice when required.

Privacy requests and questions may be sent to support@ugccloser.com. Include the email connected to your account and enough detail for us to understand the request.